Terms and Conditions

You are required to pay a non-refundable deposit of 50% of the rental amount (“rental deposit”) in order to secure your booking. Your payment of the rental deposit constitutes your acceptance of the following terms and conditions:

a) The balance of the rental amount must be received by us at least 14 days prior to occupancy. If not, we reserve the right to cancel your booking and attempt to re-let the property and you will forfeit your deposit.

b) A $500.00 refundable bond will be collected along with the final balance. This will be refunded within 4 working days after your departure once a full inspection has been made at the property.

c) We will make reasonable efforts to ensure the property is available for the period booked by you. However, we reserve the right to make alterations to bookings due to unforeseen circumstances.

d) Due to the remote location of the property, the property does not have mains power. Instead it must generate its own power using a combination of solar and diesel engine generated power systems located on the property. Due to excessive loads or unforeseen circumstances, these system may fail from time to time. In the event that there is a power failure, you will contact us as soon as possible to inform us of the failure. You will not go near or interfere with, or attempt to fix, the system unless expressly asked to do so by us. We will do our best to get the power back on as soon as possible but youagree that we will not be liable to you for any loss of time or enjoyment by you or any interruption to your event or stay. A maintenance engineer is on call between 7am and 9pm.

e) Given the nature of the power supply on the property, you agree that:

(i) You will not, without our written permission, use any of your own electrical appliances not supplied by us other than general domestic appliances.

(ii) If you need to use additional electrical appliances, you will notify us of this as soon as possible prior to your intended stay and we will use reasonable efforts at your cost to hire additional diesel generators for your use.

(iii) Any costs relating to damage or interruption of the power systems resulting from your improper use will be paid by you.

f) To maintain a good standard and enjoyable experience for you and future guests, you agree that:

(i) The number of guests should not exceed the number stated on the Booking Confirmation or subsequently agreed in writing. Fees will apply for excess guests not agreed with the owners in advance.

(ii) Unless the property is booked for a specific party or function, you will not hold any such events during your stay.

(iii) The rate being paid by you does not allow for the extra costs associated with functions in terms of cleaning, garbage removal, wear and tear. If you use the property improperly, you will pay all costs necessary to restore the property to its original condition.

(iv) Any damages, breakages, theft and loss of the owner’s property occurring during your stay will be taken from your bond. You will report these to us as soon as possible after they occur.

(v) You will leave the property in a similar state to its condition on your arrival. A $60.00 cleaning charge will be taken from your bond if property is left in an unacceptable state.

(vi) You will have vacated the property by 2pm at the latest on your last day of stay unless a later time is agreed in advance.

(vii) You are responsible for your own personal property.

g) You acknowledge that the property is remote, surround by bush and the Hacking River and that, given the nature of the property and its surrounding, there are inherent risks. You therefore agree that to the fullest extent permitted by law, we will not be liable for any damages, loss or injury suffered by you during your stay. You accept full responsibility for your actions and omissions while staying on the property and venturing into its surroundings. You indemnify and hold us harmless from any claim, action or legal proceedings arising from your stay.

h) Variations to these conditions may only be made by prior arrangements with us in writing.

i) For the purposes of these terms and conditions, “you” includes the person or persons placing the booking and each and every person that stays at the property as part of the booking; and “we” and “us” includes the owners of the property and any of their agents, contractors or other representatives.

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